12
1
30
Service Management:
Mewujudkan Layanan Prima
Fandy Tjiptono
Additional Author
mixed material
9789792930467
Yogyakarta
Penerbit ANDI
2013
063bc12015.jpg.jpg
Manajemen Jasa
Fandy Tjiptono
Additional Author
mixed material
9797631540
Yogyakarta
Penerbit ANDI
2007
17bc1200817bc32008.jpg.jpg
The Essence of Service Marketing (Pemasaran Jasa)
Adrian Payne
Additional Author
Fandy Tjiptono (Translator)
Additional Author
mixed material
9797315622
Yogyakarta
Penerbit ANDI
2005
95bc12008.jpg.jpg
Prinsip - prinsip Total Quality Service
Fandy Tjiptono
Primary Author
mixed material
9797630900
Yogyakarta
Penerbit ANDI
2005
id-11134275-7ra0g-mdhqv6qpyh100e.jpg.jpg
Service Quality dan Satisfaction
Fandy Tjiptono
Primary Author
Gregorius Chandra
Additional Author
mixed material
9789792953848
Yogyakarta
Penerbit ANDI
2016
9789792953848.jpeg.jpeg
Kepuasan Pelanggan :
Konsep, Pengukuran, & Strategi
Fandy Tjiptono
Additional Author
Ed. Anastasia Diana
Additional Author
mixed material
9786230101946
Jakarta
ANDI
2019
288bc22020.jpg.jpg
Pemasaran Jasa :
Prinsip, Penerapan, Dan Penelitian
Fandy Tjiptono
Additional Author
mixed material
9789792990836
Yogyakarta
ANDI
2019
287bc22020.jpg.jpg
Strategi Pemasaran
Fandy Tjiptono
Additional Author
mixed material
9789792953497
Yogyakarta
ANDI
2015
003bc12017.jpg.jpg
Prinsip & Dinamika Pemasaran
Fandy Tjiptono
Additional Author
mixed material
9799398010
Yogyakarta
J & J Learning
2000
159bc12008.jpg.jpg
Pemasaran Strategik
Fandy Tjiptono
Additional Author
Gregorius Chandra
Additional Author
mixed material
9789792934373
Yogyakarta
ANDI
2012
125bc12015.jpeg.jpeg
Total Quality Management
Fandy Tjiptono
Additional Author
Anastasia Diana
Additional Author
mixed material
9797310876
Yogyakarta
ANDI
2008
441bc12008.jpg.jpg
Service Management:
Mewujudkan Layanan Prima
Fandy Tjiptono
Additional Author
mixed material
9789792905090
Yogyakarta
Penerbit ANDI
2008
581bc12008.jpeg.jpeg