Gaya APA

Tjiptono, F. (2008). Service Management: Mewujudkan Layanan Prima (Ed. 1). Yogyakarta: Penerbit ANDI.

Gaya MLA

Tjiptono, Fandy. "Service Management: Mewujudkan Layanan Prima". Ed. 1 Yogyakarta: Penerbit ANDI, 2008. Text.