Gaya APA

Fitzsimmons, J, A., Fitzsimmons, M, J. (2006). Service Management: Operation, Strategy, Information Technology (Ed. 5). Jakarta: Pusat Studi Hukum Humaniter Fakultas Usakti.

Gaya MLA

Fitzsimmons, James, A.., Fitzsimmons, Mona, J.. "Service Management: Operation, Strategy, Information Technology". Ed. 5 Jakarta: Pusat Studi Hukum Humaniter Fakultas Usakti, 2006. Text.