Gaya APA
Tjiptono, F.
(2013).
Service Management: Mewujudkan Layanan Prima
(
Ed. 2)
.
Yogyakarta:
Penerbit ANDI.
Gaya MLA
Tjiptono, Fandy.
"Service Management: Mewujudkan Layanan Prima".
Ed. 2
Yogyakarta:
Penerbit ANDI,
2013.
Text.